- Our customer service team is 7/24 available on WeChat, Lines, and WhatsApp and offers assistance in English, Chinese and French. - In case that there is a serious delay in your flight, we will adjust our planning and arrange new driver for your service. - After 10 minutes of free waiting time, our driver will call you to double check with you about your presence. Information required for service booking: - Flight number - Pick-up time - Number of passengers - Destination address - Information written on the name card while picking up the clients at the arrival gate in the airport